Kagu Okinawa Refund & Returns Policy
Last Updated: 14/09/2025
Thank you for shopping at Kagu Okinawa. We appreciate your business and hope you love your new digital artwork. Please read our policy on refunds and returns carefully.
1. Digital Products Policy
Due to the nature of digital art products, we have a strict no-refund, no-return, and no-exchange policy. When you purchase a digital product, you are granted immediate access to the files. This means the sale is considered final as soon as the purchase is complete.
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No Refunds: We cannot offer refunds for any digital downloads. This includes cases where you’ve changed your mind, purchased the wrong item, or no longer need the product.
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No Returns or Exchanges: Since our products are digital and instantly downloadable, they cannot be returned or exchanged.
We encourage you to review all product descriptions and previews carefully before making a purchase. If you have any questions about a product, please contact us at [Your Email Address] before placing your order.
2. Exceptions (Corrupted or Missing Files)
We are committed to ensuring you receive a high-quality product. The only exception to our no-refund policy is if a file is corrupted, defective, or missing.
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If you encounter any issues with a file you’ve purchased, please contact us within 7 days of your purchase.
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To help us resolve the issue quickly, please include your order number and a description of the problem.
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We will work with you to provide a corrected file, a new download link, or the missing files.
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We reserve the right to verify the issue before providing a replacement.
3. Unauthorized Returns
Any digital files “returned” to us without our explicit consent will not be eligible for a refund. We do not accept returns for digital goods, and we cannot process a refund for a transaction that has already been completed.
4. Contact Us
If you have any questions about our Refund & Returns Policy, please don’t hesitate to reach out to us at https://tawk.to/kagu. We are here to help and ensure you have a positive experience with our shop.